Frequently Asked Questions

LeyApp is a digital platform that facilitates access to licensed lawyers in Spain. It connects foreigners with independent legal professionals across various areas of law, including immigration, labor, tax, family, and criminal matters.

No. LeyApp is not a law firm and does not provide legal advice directly. The legal services are provided exclusively by independent lawyers registered with their respective Bar Associations.

LeyApp is designed for foreigners who require legal guidance in Spain and seek a structured and transparent way to connect with qualified professionals.

All lawyers listed on the platform must be licensed and registered with a Spanish Bar Association. Verification of professional credentials is conducted before approval.

Yes. Users can review lawyer profiles and select the professional that best fits their legal needs.

If a lawyer does not respond within the established timeframe, alternative professionals with similar qualifications may be suggested.

LeyApp operates in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR). Personal data is processed securely and only for the purposes necessary to facilitate the legal consultation.

All transactions are processed through a secure payment system designed to ensure transparency and protection for both clients and professionals.

You can cancel a booking up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours receive a 50% refund. If a lawyer doesn't attend, you receive an automatic full refund.

Yes. Both clients and lawyers can propose a new time for an approved booking. The other party can accept or decline. Each booking allows up to 3 reschedules. Rescheduling must be requested at least 4 hours before the appointment.

Refunds are processed immediately through Stripe. Depending on your bank, it may take 5 to 10 business days for the refund to appear on your statement.

Yes. LeyApp supports passkeys and biometric authentication. You can set up Face ID, Touch ID, or fingerprint login from your account settings or the mobile app.

Yes. The LeyApp mobile app is available for iOS and Android. It includes search, booking, payments (Apple Pay, Google Pay), push notifications, and biometric login. The app is currently in closed beta.

2FA adds an extra layer of security to your account by requiring a temporary code from an authenticator app (Google Authenticator, Authy, etc.) in addition to your password. You can enable it from Settings.

Licensed lawyers registered with a Spanish Bar Association and practicing in recognized areas of law.

Lawyers must provide documentation confirming their registration and professional status. Profiles are reviewed before activation.

LeyApp facilitates contact, booking, and secure payment processing. The legal advice and professional responsibility remain exclusively with the lawyer.

Yes. Lawyers can block specific clients from booking future consultations. The blocked client sees a neutral 'not available' message — they are not informed of the block. You can manage your block list from Settings under Contact Preferences.

If a client cancels 24+ hours before, they receive a full refund and you earn nothing from that booking. If they cancel within 24 hours, they receive a 50% refund and you receive 50% of the fee (minus platform commission).

Yes. You can propose a new time for an approved booking. The client will be notified and can accept or decline. Each booking allows up to 3 reschedules.

You can choose between Simple mode (toggle individual slots on/off) and Advanced mode (set recurring patterns with exceptions, buffer times between consultations, and minimum notice periods). Both modes prevent double bookings.