Blocking & Reporting

Managing contacts on LeyApp

LeyApp gives lawyers the ability to manage who can book consultations with them through the block list feature. This helps maintain a professional and comfortable working environment.

If you experience inappropriate behavior, you can also report users to the LeyApp team for review.

How the block list works

The block list is a feature available to lawyers that lets them prevent specific clients from booking future consultations. Blocking is handled with care — the blocked client sees a neutral 'not available' message rather than being told they've been blocked.

This design protects both parties: the lawyer maintains control over their client list, and the client isn't confronted with a harsh rejection message.

How to block a client

1. Go to the client's booking detail page or their profile
2. Click the 'Block' option in the actions menu
3. A gentle confirmation dialog will appear explaining what happens
4. Confirm the block — the client is immediately prevented from making new bookings

What happens when someone is blocked

When a lawyer blocks a client, several things happen automatically.

Effects of blocking

• The client cannot book new consultations with that lawyer
• The lawyer's profile appears as 'not available' to the blocked client
• Existing approved bookings are not affected — they will proceed as scheduled

Unblocking a client

You can unblock a client at any time from your Settings page under Contact Preferences. Find the blocked client in your block list and click 'Unblock'. They will immediately be able to book consultations with you again.

Reporting a user

If you experience harassment, fraud, or any other inappropriate behavior, you can report the user to LeyApp's support team. Reports are reviewed by our team and appropriate action is taken.

To report a user, contact support at /contact with the user's name and a description of the issue. Include any relevant booking references.